Startup Advice – Selecting Advisors

Posted by Kevin Merritt on September 12th, 2007

Successful startups need good advisors. These folks are seasoned professionals who provide sound advice based on real world experience. What makes a good advisor, how do you find them and how do you get them to join your advisory board?

Think about your own strengths and weaknesses as an entrepreneur. Use your advisory board to fortify areas where you are weak or inexperienced. These areas might include: technology development, data center operations, capitalization, business strategy, accounting & finance, marketing or sales. You probably don’t need to cover all the areas. If you’re marketing a free, consumer Internet service you probably don’t need an advisor with experience in enterprise software sales. For sure you need at least one advisor who has previously been a successful entrepreur.

Finding advisors requires some networking. Ask your attorney, banker, accountant and other entrepreneurs for introductions to potential board advisors. Be direct and tell them what you’re trying to accomplish. Use Linked In to make introductions as well. Active angel investors are good candidates as advisors, too. I’ve found most folks to be fairly receptive and flattered to be considered for an advisory role. Here’s what I look for in potential advisors:

1) Repeatedly demonstrates a propensity to be extremely candid
2) Distinguished and well-respected within his or her domain
3) Track record of multiple successes within his or her domain
4) His or her participation lends credibility with your target audience(s)
5) Has the intelligence to map his prior experiences to your startup’s needs
6) Can add value commensurate with or in excess of the cost of getting the advisor

Point #6 really is the summary point. A lot of advisors don’t add as much value as they cost, in my opinion. You want someone about whom you feel is worth the x number of shares it costs to attract them.

While #6 is the summary point, #1 is the one most neglected but is far more important than #2 through #5. Your business processes, strategies, presentations and messaging will improve dramatically if your advisors are candid enough to offer insightful, constructive criticism. And that’s the whole point of having advisors in the first place. Good ones improve your chance of success.

Landing good advisors takes time and the establishment of mutual respect and trust. When meeting potential advisors, tell them your motives and that you’d like to get to know them over time. They’ll want to do the same – after all, their reputation is diminished if they become an advisor and you turn out to be not such a great entrepreneur. Nurture the relationship over time and when the time is right, ask the individual to become a formal advisor. From there, avoid the second most common mistake – under-utilization of board advisors.

Maybe You Need Orange Invoices

Posted by Kevin Merritt on September 11th, 2007

During due diligence associated with raising capital for MessageRite, one of the members of the due diligence team remarked that the average time it takes customers to pay their invoices can be terrifying. On average our customers paid their invoices in fewer than 7 days. We had never once had a single customer take more than 23 days to pay their invoice. He asked if we had a bulldog doing A/R, hounding our customers to pay. Nope. Nobody at MessageRite has ever called a customer to remind them to pay their bill. “How are you doing it then?” he asked. I answered the question candidly “I think it’s because our invoices are orange.”

That sounds odd, I know. But our customers were all mid-sized financial services companies with dozens of invoices per month. I can envision the Accounts Payable person having this tattered stack of invoices and seeing one orange one sticking out a like a sore thumb – staring him in the face, day after day. Maybe subconsciously he wanted to pay it just to dispose of it and clean up the pile.  We haven’t even launched our service at blist yet, but I can assure you that our invoices will be orange.

Startup Advice – Selecting an Attorney

Posted by Kevin Merritt on September 10th, 2007

One of the first questions entrepreneurs ask when starting a company is about hiring an attorney. Do I need one? If so, what kind do I need? The answer to every question regarding your startup is “It depends.” Seriously, though, you do need an attorney. What kind of attorney you need depends on how you plan to organize, grow, and as importantly, how you plan to capitalize your company. If you expect the company to remain fairly small and not need external investors, there are many good attorneys who can help you set up an LLC. If you want to be the next Zillow, you’re going to need a great attorney from one of the bigger law firms.

In February I incorporated blist as a Delaware C Corporation. As a small company in Washington, that might seem odd to some entrepreneurs. The reason is simple – if you ever plan to raise capital from a VC, they will feel most comfortable investing in your company if it’s a Delaware C Corp. You could start as an LLC or a Washington Corp. and then convert it later, but why pay the legal costs twice? The added annual cost of being incorporated in Delaware is nominal.

So how do you actually pick an attorney? Here’s the process I used both this time for blist and last time for MessageRite. I asked about a dozen entrepreneurs and angel investors to provide recommendations. Entrepreneurs will typically know only one attorney – their own. Active angel investors will often sit on advisory boards and know their way around the startup ecosystem. They’ll usually recommend a few attorneys they’ve come to know. Next, correlate the responses. Are there any attorneys who show up two or three times? That’s what you are looking for. Make your short list of three or four attorneys and either send them an email yourself or ask your entrepreneur/angels for an introduction. In the email make it clear that you are trying to choose an attorney for your new startup.

On to the interviews. It’s as important to interview an attorney as it is a prospective employee. You are going to be spending a lot of time with this person during formation, the first year, during financings, and eventually when your company is acquired (or goes public). Here’s what I look for in an attorney – someone who:

1) I can trust and in whom I can confide
2) Seems to understand my business
3) Who understands business strategy in general
4) Is connected with the right VCs
5) Has the bandwidth to handle my account
6) Lends credibility to my company
7) Has great references 8) Is respected by his or her peers
9) I like

The list might seem odd. Why isn’t there anything on the list about his or her legal chops? I expect an attorney wouldn’t satisfy 1/2 of these if he/she wasn’t a good attorney to begin with. You might also be surprised by my emphasis on understanding my business and business strategy in general and liking him or her. If you’ve picked the right attorney, (s)he’s going to be one of your most active advisors. You want someone who understands business and particularly business strategy for startups.

If you are in Seattle, here are the local attorneys who were frequently recommended to me: Dave Clarke of Perkins Coie; Laura Puckett at DLA Piper, Craig Sherman of Wilson Sonsini, John Robertson of Heller Ehrman and Alan Smith of Orrick. You can’t go wrong with any of these attorneys. I went with Dave Clarke because he was the best fit for us. That decision has been excellent and I highly recommend Dave. Ben Elowitz of Wetpaint loves Buddy Arnheim, also of Perkins Coie, but based in their Silicon Valley office, not Seattle. Admittedly most of the time I communicate with Dave Clarke via email and phone, but I like being able to visit with him in person. For others like Ben, physical proximity isn’t quite as important.

Select a great attorney. It’s much more important than most first time entrepreneurs think it is.

Focus on One Delivery Model

Posted by Kevin Merritt on September 7th, 2007

In late 2002 I founded a company called MessageRite, developing and offering email archiving as a service. In 2004 we merged MessageRite into FrontBridge Technologies and in 2005 Microsoft acquired us. The email archiving service we built is now Exchange Hosted Services’ email archiving offering. One of the motivations for creating MessageRite was that I felt strongly that email archiving should be delivered as a service. As head of a technology unit within Smith Barney, I was already wrestling with an out-of-control storage growth problem in my Exchange farm. Who wants another storage management problem in a local archive? Not me. Delivering our software as a service was also a key differentiator. At the time almost all developers of archiving software sold shrink-wrapped software and hardware solutions.
 
It turns out we were right and customers adopted email archiving as a service in droves. Over the last few years we’ve seen companies embrace even more core applications as a service. Salesforce.com is a huge success delivering CRM as a service. Concur, Basecamp, Constant Contact and PayCycle are just a few software companies showing phenomenal traction in delivering core business functions as a service.
 
This post isn’t to persuade you that software as a service is the best delivery model. Rather it’s to persuade you as an entrpreneur to pick your delivery model and focus on it. I went to a software demo event here in Seattle yesterday. This company is on the 6th major release of their software. I don’t know anything about their customer traction or the success of their company, but I think they’ve been doing reasonably well. Through version 5.0 they delivered their client/server software in the traditional, shrinkwrapped way. It ran only on Windows. For version 6, though, they’ve made a few radical changes. Now it’s exclusively web-based software not a client/server app. You can buy it shrinkwrapped for the Windows IIS and SQL Server stack. You can buy it for shrinkwrapped for Linux/Apache/MySQL. Or you can subscribe to it as a service – they run it for you in their data centers on the Windows stack. The crazy thing is that none of the three versions is the native version. They develop in one language and run it through a code converter to generate C#/ASP.net for Windows or PHP for Linux. Their hosted version wasn’t designed to be multi-tenant at all. It’s the same software they would deliver to you, but they run it on your behalf. Multi-tenancy is a fundamental characteristic of software as a service. You simply can’t scale or deploy software changes effectively if every customer has their own database and DLL’s. I fear that this previously successful company is in for a tough time with their new release. They lost their focus.
 
In 2004 I flew to NY and demonstrated MessageRite’s email archiving service to Goldman Sachs, one of the largest, most esteemed brokerages in the world. They liked what they saw. They loved our UI. They loved the compliance workflow. But they absolutely hated our software-as-a-service delivery model and asked us to deliver it to them as shrinkwrapped software. The revenue opportunity from Goldman Sachs alone exceeded our total revenue at the time. It was hard to say no, but that’s what we did and it was the right thing to do. Why? Because our delivery model was part of the evangelistic story we told and was a key differentiator from our competition. If we “sold out” for Goldman Sachs, what would we have stood for? It was the right thing to do and while Goldman Sachs still wants to control every byte in their domain, about 95% of the rest of the world has now adopted email archiving as a service.
 
Creating shrink-wrapped software employs a different development and test methodology than developing for software-as-a-service. To run software-as-a-service at scale, operations must be a core competency. Don’t dilute your efforts or your message by trying to be all things to all people. Pick your delivery model and do it better than anyone else.
 

Who Needs Marketing?

Posted by Kevin Merritt on September 6th, 2007

By way of full disclosure, I’m a software engineer by training and background, so I’m not taking a random pot shot at programmers and all folks of a technical persuasion.

There’s a funny sentiment that has more truth than humor. It goes “Why is it that when a marketing gal starts a company, she instinctively knows that she needs a software engineer to write the code, but when a software engineer starts a company he thinks he can do marketing himself?”

When you think about starting a company, assume the product is going to be awesome as a baseline premise. If you’re going to make software, assume it’s going to be the best in its category. How are you going to sell it? Regardless of whether you plan to sell shrink-wrapped software, ad-based web software or subscription-based software as a service, you have to find users. It’s not automatic. There has to be a plan. That plan is the marketing plan. How are you going to influence your market (read potential customers) to adopt your program? Sure you could think up some great marketing ideas. You could also cut your own hair. In my opinion, you shouldn’t try either. Hiring a marketing person doesn’t mean you have no influence in how your service is marketed. You should be involved in marketing (really, for a startup to succeed everyone from the CEO to the programmers needs to be constantly marketing). Back to my haircutting analogy, the best haircut is one where you and the stylist had a great conversation about the look you are after. You wouldn’t say “surprise me!” Once you agree on the style, let the professional practice his craft.

What if you’re a bootstrapped startup and can’t afford marketing help? Be creative. Carve out an advisory board slot just for a seasoned marketing expert. Then find the best one around and use some stock options to pay him. Hire a consultant on a project-by-project basis. By the way, if you’re in Seattle (and even if you aren’t) I highly recommend Todd Sawicki. Hire one less programmer if you have to. Marketing is that important.

One last thing. If you plan to raise money from VCs and you’re a technical founder, especially if this is your first startup, you really need a senior marketing person on board before trying to raise capital. VCs look for signs of intelligence in the founder. Recognizing and compensating for your weaknesseses is a sign of intelligence. Be smart. Get professional help with your marketing.